Quick Setup Guide

How to Pair & Use Your Twiins Device

Select your twiins device


HF 1.0

Setup Guide and Resources

HF1.0 is an affordable hands-free Bluetooth solution for those just getting comfortable on the road or who simply need the bare necessities. We designed the HF1.0 with a special multifunction button to reduce touching your headset as much as possible. This allows you to take calls, listen to music and receive nav input while keeping your focus on your bike and where it’s going. And because the HF1.0 goes in the inside of your helmet, it already fits within most helmets currently on the market.

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    Charging and Turning Your HF1.0 On and Off:

    Step 1: Charge the Device Completely:
  • Before using your Twiins HF1.0 device for the first time, you must charge the device completely.
  • Connect the terminal to the provided USB charging cable and then connect the cable to a USB charging port.
  • While charging, the red LED light will switch on. It will change to blue once charging is completed.
    • Note: Don’t pull on the cable to disconnect it from the USB port.
    Note: As time goes by, batteries gradually lose their charge. This is why it’s important to charge the battery fully before using the device and allow the battery to use almost all of its charge in between charging cycles.
    Note: To ensure proper function, do not operate the Twiins HF1.0 device while charging.
    Step 2: Switch the product ON:
    Press and hold the button for two seconds, until the speakers produce an acoustic signal and the LED indicator begins to flash blue.
    Step 3: Switch the product OFF:
    Press and hold the control button for five seconds until the speakers produce an acoustic signal and the LED indicator begins flashing in red before the device powers off.

    Step 1: Setting Up In Your Helmet
  • Remove the side padding from the inside of your helmet (if it can be removed), and place the handsets at the height of your ears. The device is designed so that the main unit with the boom microphone is placed on the left side.
    • Step 2: Using The Velcro Pads
  • The wire between handset and must be stored inside the helmet, beneath the padding. In order to fix the headphones in place, two velcro pads are provided (male and female) with an adhesive backing. When using the velcro, stick the male part of the pad onto the device and the female part onto the inside of the helmet.
  • Depending on the internal configuration of your helmet, it may be necessary to use the entire velcro pad or only a portion of it. In some cases, it may only be necessary to stick the male part onto the device as the inside of your helmet may already have padding that can serve as velcro (female). If needed, comfort pads to place on the headphones are also provided, in order to improve comfort against your skin.
    • Step 3: The Microphone
  • Place the microphone on the front section of the helmet so it’s both close to and oriented towards your mouth.

    Step 1: Pairing Your HF1.0 To Your Phone
  • While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HANDSFREE 1.0 Dual.
  • Select the HF1.0 device and, if necessary, enter the access code: 0000.
  • Note: Pairing is a process that only needs to be completed once. When the Twiins HF1.0 is paired to a specific device, both devices will connect automatically when switched off and on.
  • Note: Depending on your phone’s operating system software version, there is a possibility that during the phone’s bluetooth® device search you have to turn off your phone’s bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Making a Call:

  • Option 1: Press the control button once. Your telephone’s virtual assistant will be activated. Clearly state the action you want.
  • Option 2: Call back to the last dialed number: press the control button twice. This depends on the features and configurations of your mobile phone.

    • Step 2: Taking a Call:

    When there is an incoming call, the speaker will provide an acoustic signal.
    Option 1: Answering through a voice command: answer the call by speaking any word out loud (eg "Answer!")
    Option 2: Answering by pressing the button: press the control button only once.

    Step 3: Rejecting a Call:

    Reject an incoming call: press the control button only twice as soon as you hear the acoustic signal for an incoming call.

    Note: Twiins devices only transmit the audio from your phone or external navigator. Twiins does not have any navigation function.

    Mapping your ride:

  • Option 1: Using an external navigation system, make sure your nav system has Bluetooth®. Pair with your system and follow nav guidance instructions.
  • Option 2: Use Bluetooth® to pair Twiins with your cell phone and receive nav guidance.

  • Step 1: The Twiins HF1.0 device is pre-programmed with a volume level allowing for optimal listening at speeds of up to 80km/h (50mph). To adjust the volume, use the volume controls on your cell phone or whatever device Twiins is connected to.
    • Note: Volume perception may vary depending on the position and separation of the speakers from your ear, as well as the type of helmet and motorcycle, external conditions and other factors.

  • Step 1: Once the Twiins HF1.0 is paired to your mobile phone, activate music on the phone and it will immediately be heard through the Twiins HF1.0 device. Music and volume can only be controlled from the phone or device, depending on its features and configuration.
    • Note: While you listen to music, all call features will remain active. In case you receive an incoming call, music will pause. When the call ends, playback will resume. Likewise, music will resume after making a call.

HF 2.0

Setup Guide and Resources

The HF2.0 is our hands-free Bluetooth device built for riders wanting an affordable solution with an enhanced sound experience that doesn’t compromise road awareness. Two HiFi speakers means twice the sound and twice the good vibes. Paired with your phone’s GPS, the HF2.0 will help you navigate around the morning’s traffic jams so you can get to where you need to be on time. Plus, with a two hour recharge time, your HF2.0 will be ready for round two (or three) in no time.

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    Charging and Turning Your HF2.0 Dual On and Off:

    Step 1: Charge the Device Completely:
  • Before using your Twiins HF2.0 Dual device for the first time, you must charge the device completely.
  • Connect the terminal to the provided USB charging cable and then connect the cable to a USB charging port.
  • While charging, the red LED light will switch on. It will change to blue once charging is completed.
    • Note: Don’t pull on the cable to disconnect it from the USB port.
    Note: As time goes by, batteries gradually lose their charge. This is why it’s important to charge the battery fully before using the device and allow the battery to use almost all of its charge in between charging cycles.
    Note: To ensure proper function, do not operate the Twiins HF2.0 Dual device while charging.
    Step 2: Switch the product ON:
    Press and hold the button for two seconds, until the speakers produce an acoustic signal and the LED indicator begins to flash blue.
    Step 3: Switch the product OFF:
    Press and hold the control button for five seconds until the speakers produce an acoustic signal and the LED indicator begins flashing in red before the device powers off.

    Step 1: Setting Up In Your Helmet
  • Remove the side padding from the inside of your helmet (if it can be removed), and place the handsets at the height of your ears. The device is designed so that the main unit with the boom microphone is placed on the left side.
    • Step 2: Using The Velcro Pads
  • The wire between handset and must be stored inside the helmet, beneath the padding. In order to fix the headphones in place, two velcro pads are provided (male and female) with an adhesive backing. When using the velcro, stick the male part of the pad onto the device and the female part onto the inside of the helmet.
  • Depending on the internal configuration of your helmet, it may be necessary to use the entire velcro pad or only a portion of it. In some cases, it may only be necessary to stick the male part onto the device as the inside of your helmet may already have padding that can serve as velcro (female). If needed, comfort pads to place on the headphones are also provided, in order to improve comfort against your skin.
    • Step 3: The Microphone
  • Place the microphone on the front section of the helmet so it’s both close to and oriented towards your mouth.

    Step 1: Pairing Your HF2.0 Dual To Your Phone
  • While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HANDSFREE 2.0 Dual.
  • Select the HF2.0 Dual device and, if necessary, enter the access code: 0000.
  • Note: Pairing is a process that only needs to be completed once. When the Twiins HF2.0 Dual is paired to a specific device, both devices will connect automatically when switched off and on.
  • Note: Depending on your phone’s operating system software version, there is a possibility that during the phone’s bluetooth® device search you have to turn off your phone’s bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Making a Call:

  • Option 1: Press the control button once. Your telephone’s virtual assistant will be activated. Clearly state the action you want.
  • Option 2: Call back to the last dialed number: press the control button twice. This depends on the features and configurations of your mobile phone.

    • Step 2: Taking a Call:

    When there is an incoming call, the speaker will provide an acoustic signal.
    Option 1: Answering through a voice command: answer the call by speaking any word out loud (eg "Answer!")
    Option 2: Answering by pressing the button: press the control button only once.

    Step 3: Rejecting a Call:

    Reject an incoming call: press the control button only twice as soon as you hear the acoustic signal for an incoming call.

    Note: Twiins devices only transmit the audio from your phone or external navigator. Twiins does not have any navigation function.


    How to map your ride:

  • Option 1: Using an external navigation system, make sure your nav system has Bluetooth®. Pair with your system and follow nav guidance instructions.
  • Option 2: Use Bluetooth® to pair Twiins with your cell phone and receive nav guidance.

  • Step 1: The Twiins HF2.0 Dual device is pre-programmed with a volume level allowing for optimal listening at speeds of up to 80km/h (50mph). To adjust the volume, use the volume controls on your cell phone or whatever device Twiins is connected to.
    • Note: Volume perception may vary depending on the position and separation of the speakers from your ear, as well as the type of helmet and motorcycle, external conditions and other factors.

  • Step 1: Once the Twiins HF2.0 Dual is paired to your mobile phone, activate music on the phone and it will immediately be heard through the Twiins HF2.0 Dual device. Music and volume can only be controlled from the phone or device, depending on its features and configuration.
    • Note: While you listen to music, all call features will remain active. In case you receive an incoming call, music will pause. When the call ends, playback will resume. Likewise, music will resume after making a call.

HF 3.0

Setup Guide and Resources

Our most robust hands-free device yet, the HF3.0 takes advantage of dual stereo speakers to deliver you our best sound. Stay connected while you see the world—calls, music, and navigation are all a click away. Plus, with the ability to pair with any other HF Twiins device, the HF3.0 is ideal for rides where you want to Intercom with a passenger.

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    Helpful Hint #1: Activation will be easier if you wait to install the HF3.0 into your helmet after all other steps have been completed.
    Helpful Hint #2: Intercom functionality can only be activated or deactivated by the HF3.0. When pairing with any other HF device, the HF3.0 becomes the controlling unit, while all other HF devices become the partnered unit. Partnered units cannot activate or deactivate intercom functionality.

    Charging and Turning Your HF3.0 On and Off:

    Step 1: Charge the Device Completely:
  • Before using your Twiins HF3.0 device for the first time, you must charge the device completely.
  • Connect the terminal to the provided USB charging cable and then connect the cable to a USB charging port.
  • While charging, the red LED light will switch on. It will change to blue once charging is completed.
    • Note: Don’t pull on the cable to disconnect it from the USB port.
    Note: As time goes by, batteries gradually lose their charge. This is why it’s important to charge the battery fully before using the device and allow the battery to use almost all of its charge in between charging cycles.
    Note: To ensure proper function, do not operate the Twiins H3.0 device while charging.
    Step 2: Switch the product ON:
    Press and hold the button for two seconds, until the speakers produce an acoustic signal and the LED indicator begins to flash blue.
    Step 3: Switch the product OFF:
    Press and hold the control button for five seconds until the speakers produce an acoustic signal and the LED indicator begins flashing in red before the device powers off.

    Step 1: Setting Up In Your Helmet
  • Remove the side padding from the inside of your helmet (if it can be removed), and place the handsets at the height of your ears. The device is designed so that the main unit with the boom microphone is placed on the left side.
    • Step 2: Using The Velcro Pads
  • The wire between handset and must be stored inside the helmet, beneath the padding. In order to fix the headphones in place, two velcro pads are provided (male and female) with an adhesive backing. When using the velcro, stick the male part of the pad onto the device and the female part onto the inside of the helmet.
  • Depending on the internal configuration of your helmet, it may be necessary to use the entire velcro pad or only a portion of it. In some cases, it may only be necessary to stick the male part onto the device as the inside of your helmet may already have padding that can serve as velcro (female). If needed, comfort pads to place on the headphones are also provided, in order to improve comfort against your skin.
    • Step 3: The Microphone
  • Place the microphone on the front section of the helmet so it’s both close to and oriented towards your mouth.

    Step 1: Pairing Your HF3.0 To Your Phone
  • While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HANDSFREE 3.0.
  • Select the HF3.0 device and, if necessary, enter the access code: 0000.
  • Note: Pairing is a process that only needs to be completed once. When the Twiins HF3.0 is paired to a specific device, both devices will connect automatically when switched off and on.
  • Note: Depending on your phone’s operating system software version, there is a possibility that during the phone’s bluetooth® device search you have to turn off your phone’s bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Making a Call:

  • Option 1: Press the control button once. Your telephone’s virtual assistant will be activated. Clearly state the action you want.
  • Option 2: Call back to the last dialed number: press the control button twice. This depends on the features and configurations of your mobile phone.

    • Step 2: Taking a Call:

    When there is an incoming call, the speaker will provide an acoustic signal.
    Option 1: Answering through a voice command: answer the call by speaking any word out loud (eg "Answer!")
    Option 2: Answering by pressing the button: press the control button only once.

    Step 3: Rejecting a Call:

    Reject an incoming call: press the control button only twice as soon as you hear the acoustic signal for an incoming call.

    Note: Twiins devices only transmit the audio from your phone or external navigator. Twiins does not have any navigation function.

    How to map your ride:

  • Option 1: Using an external navigation system, make sure your nav system has Bluetooth®. Pair with your system and follow nav guidance instructions.
  • Option 2: Use Bluetooth® to pair Twiins with your cell phone and receive nav guidance.
  • Step 1: The Twiins HF3.0 Dual device is pre-programmed with a volume level allowing for optimal listening at speeds of up to 80km/h (50mph). To adjust the volume, use the volume controls on your cell phone or whatever device Twiins is connected to.
    • Note: Volume perception may vary depending on the position and separation of the speakers from your ear, as well as the type of helmet and motorcycle, external conditions and other factors.

  • Step 1: Once the Twiins HF3.0 Dual is paired to your mobile phone, activate music on the phone and it will immediately be heard through the Twiins HF3.0 Dual device. Music and volume can only be controlled from the phone or device, depending on its features and configuration.
    • Note: While you listen to music, all call features will remain active. In case you receive an incoming call, music will pause. When the call ends, playback will resume. Likewise, music will resume after making a call.

  • Step 1: While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HF3.0
  • Select the HF3.0 and, if necessary, enter the access code: 0000.
  • Note: Pairing is a process that only needs to be completed once. When the Twiins HF3.0 is paired to a specific device, both devices will connect automatically when switched off and on.
  • Note: Depending on your phone’s Operating System software version, there is a possibility that during the phone’s Bluetooth® device search, you'll have to turn off your phone’s Bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    • Dual Link: Pairing as an Intercom while maintaining hands-free function

  • Step 1: Pair each device with its related phone as described in “Pairing HF3.0 to Your Phone”. The same process applies here. Each HF device will need to be paired with a corresponding phone.
  • Note: You’ll want to make sure the HF3 is paired with the rider’s phone. The HF2 or other HF device will be paired with the passenger’s phone.
  • Step 2: Switch off Bluetooth® on both phones.
  • Step 3: Switch off both Twiins devices.
  • Step 4: Press and hold the control buttons on both Twiins devices until the LED indicators of both devices begin flashing in red and blue.
  • Step 5: Press the control button on the Twiins HF3 device for two seconds. After five seconds, both devices will pair and intercom functions will be activated.
  • Step 6: Switch on the Bluetooth® on Phone 1 linked with Twiins HF3.0 device. It will automatically pair with the device. Press the control button of the other Twiins device for five seconds and it will switch off.
  • Step 7: Press the control button again for two seconds and the device will switch on again. After several seconds, the Twiins HF3 and second device will pair automatically. Switch on the Bluetooth® of Phone 2. Select the Twiins device on the screen. Phone 2 and the second device will be paired again, while both Twiins will be paired in INTERCOM mode.

    • Single Link: Pairing HF devices as Intercom only (without hands-free features)

  • Step 1: Make sure both Twiins devices are switched off.
  • Step 2: Press and hold the control buttons of both Twiins devices until the respective LED indicators flashing in red and blue.
  • Step 3: Press the control button of the Twiins HF3 device for two seconds. After a few seconds, both devices will pair and Intercom functions will be activated.

    • Deactivating Intercom Functionality

  • Step 1: Once both Twiins devices have been paired and switched on, press the HF3 control button to activate or deactivate Intercom functionality

    • Adjusting Volume for Intercom Functions

  • Step 1: You can adjust the volume by briefly pressing the control button (1b) of the HF3
  • Step 2: It will then cycle through three levels: Low - Medium - High.


Group Talk

Setup Guide and Resources

Group Talk includes three things: an HF2.0 device, our Twiins Smart Button, and a free download for Zello (the world’s leading push-to-talk app). Our Smart Button is a wireless, weatherproof accessory that fits right on your handlebar.

Shop Group Talk Now

    Charging and Turning Your HF2.0 On and Off:

    Step 1: Charge the Device Completely:
  • Before using your Twiins HF2.0 device for the first time, you must charge the device completely.
  • Connect the terminal to the provided USB charging cable and then connect the cable to a USB charging port.
  • While charging, the red LED light will switch on. It will change to blue once charging is completed.
    • Note: Don’t pull on the cable to disconnect it from the USB port.
    Note: As time goes by, batteries gradually lose their charge. This is why it’s important to charge the battery fully before using the device and allow the battery to use almost all of its charge in between charging cycles.
    Note: To ensure proper function, do not operate the Twiins HF2.0 device while charging.
    Step 2: Switch the product ON:
    Press and hold the button for two seconds, until the speakers produce an acoustic signal and the LED indicator begins to flash blue.
    Step 3: Switch the product OFF:
    Press and hold the control button for five seconds until the speakers produce an acoustic signal and the LED indicator begins flashing in red before the device powers off.

    Step 1: Setting Up In Your Helmet
    • Remove the side padding from the inside of your helmet (if it can be removed), and place the handsets at the height of your ears. The device is designed so that the main unit with the boom microphone is placed on the left side.
    Step 2: Using The Velcro Pads
    • The wire between handset and must be stored inside the helmet, beneath the padding. In order to fix the headphones in place, two velcro pads are provided (male and female) with an adhesive backing. When using the velcro, stick the male part of the pad onto the device and the female part onto the inside of the helmet.
    • Depending on the internal configuration of your helmet, it may be necessary to use the entire velcro pad or only a portion of it. In some cases, it may only be necessary to stick the male part onto the device as the inside of your helmet may already have padding that can serve as velcro (female). If needed, comfort pads to place on the headphones are also provided, in order to improve comfort against your skin.
    Step 3: The Microphone
    • Place the microphone on the front section of the helmet so it’s both close to and oriented towards your mouth.

    Step 1: Pairing Your HF2.0 To Your Phone
    • While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HANDSFREE 2.0.
    • Select the HF2.0 device and, if necessary, enter the access code: 0000.
    • Note: Pairing is a process that only needs to be completed once. When the Twiins HF2.0 is paired to a specific device, both devices will connect automatically when switched off and on.
    • Note: Depending on your phone’s operating system software version, there is a possibility that during the phone’s bluetooth® device search you have to turn off your phone’s bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Making a Call:

  • Option 1: Press the control button once. Your telephone’s virtual assistant will be activated. Clearly state the action you want.
  • Option 2: Call back to the last dialed number: press the control button twice. This depends on the features and configurations of your mobile phone.

    • Step 2: Taking a Call:

    When there is an incoming call, the speaker will provide an acoustic signal.
    Option 1: Answering through a voice command: answer the call by speaking any word out loud (eg "Answer!")
    Option 2: Answering by pressing the button: press the control button only once.

    Step 3: Rejecting a Call:

    Reject an incoming call: press the control button only twice as soon as you hear the acoustic signal for an incoming call.

    Note: Twiins devices only transmit the audio from your phone or external navigator. Twiins does not have any navigation function.


    How to map your ride:

  • Option 1: Using an external navigation system, make sure your nav system has Bluetooth®. Pair with your system and follow nav guidance instructions.
  • Option 2: Use Bluetooth® to pair Twiins with your cell phone and receive nav guidance.

  • Step 1: The Twiins HF2.0 Dual device is pre-programmed with a volume level allowing for optimal listening at speeds of up to 80km/h (50mph). To adjust the volume, use the volume controls on your cell phone or whatever device Twiins is connected to.
    • Note: Volume perception may vary depending on the position and separation of the speakers from your ear, as well as the type of helmet and motorcycle, external conditions and other factors.

  • Step 1: Once the Twiins HF2.0 Dual is paired to your mobile phone, activate music on the phone and it will immediately be heard through the Twiins HF2.0 Dual device. Music and volume can only be controlled from the phone or device, depending on its features and configuration.
    • Note: While you listen to music, all call features will remain active. In case you receive an incoming call, music will pause. When the call ends, playback will resume. Likewise, music will resume after making a call.

    Smart Button Battery Level Information

    Step 1: When you switch on your Smart Button, the LED light indications will inform you about the status of your battery:
    Battery lower than 25%, RED LED flashes 2 times
    Battery level 25% to 50%, both RED and Blue LED flash 2 times
    Battery level 50% to 90%, both RED and Blue LED flash 3 times
    Battery level about 90%, Blue LED flashes 3 times

    Pairing your Smart-Button to Your Smartphone and Zello® App

    Step 1: Make sure your mobile Bluetooth® and geolocation function are activated.
    Step 2: Verify that no other Bluetooth® device or Smart-Button is in search of pairing nearby. The Bluetooth® signals would interfere with each other and would interrupt the pairing process.
    Step 3: Download and launch the Zello® application and click on:
    iOS: the three horizontal lines displayed on the top left corner. Click on “Options.”
    Android: the three dots at the top right corner. Click on “Options.”
    Step 4: Click on “Push to Talk Buttons.”
    Step 5: Press the Smart-Button until it starts blinking red/blue
    Step 6: Your Smart-Button is in “searching mode” when it starts blinking red/blue
    iOS: Select “Add New Device” on the display
    Android: Select “Add New Device” by clicking on the blue (+) at the bottom right
    Step 7: Click your Smart-Button and it will and it will connect to Zello® and mobile as “Blu-PITT” or “Smart-Button”
    Step 8: From your contact list, select Echo contact and select the Smart-Button to send a voice message. For testing, Echo will resend your message to you.
    Note: Zello® brand, logo, app and software belong to Zello® Inc. To make sure Zello® has set your Bluetooth® Audio Device as the selected source for voice and sound, don’t remove the Twiins Smart-Button from the pairing list. If accidentally removed, reinstall Zello® and follow the pairing procedure again. Once reinstalled, log into your account with your name and password. Contacts and groups will be fully available again.

    Alternative Pairing Method for Some Android Smartphones

  • Step 1: Make sure your mobile Bluetooth® and geolocation functions are activated
  • Step 2: Verify no other Bluetooth® device or Smart-Button is in search of pairing nearby. The Bluetooth® signals would interfere with each other and would interrupt the pairing process.
  • Step 3: Go to Bluetooth® settings on your phone
  • Step 4: Search or scan for new devices
  • Step 5: Press the Smart-Button until it starts blinking red/blue
  • Step 5: Select the “Blu-PITT” or “Smart-Button” as the Bluetooth® selected devices. A message will pop up and confirm successful pairing.
  • Step 6: Switch back to Zello®.
  • Step 7: From your contact list, select Echo contact and select the Smart-Button to send a voice message. For testing, Echo will resend your message to you.

    • Note: Zello® brand, logo, app and software belong to Zello® Inc. To make sure Zello® has set your Bluetooth® Audio Device as the selected source for voice and sound, don’t remove the Twiins Smart-Button from the pairing list. If accidentally removed, reinstall Zello® and follow the pairing procedure again. Once reinstalled, log into your account with your name and password. Contacts and groups will be fully available again.

    Setting up Your Channels

    To create a conversation group (called a Channel) for your activity
  • Step 1: From the application main menu, select “Channels”
  • Step 2: Tap ”+” sign at the lower right corner
  • Step 3: Tap “Create Channel”
  • Step 4: Enter a name for your channel (required)
  • Step 5: You can adjust additional settings (optional)
  • Step 6: You will see a list of all your contacts to add to the Channel

    • Add Contacts to Your Channel

  • Step 1: From the Channel talk screen, select “Add contacts”
  • Step 2: Select your desired contacts and tap “Invite”
    • Note: You can create as many conversations (Channels) as you wish

    Talking with Your Channel

  • Step 1: To talk in your group, tap on the channel name (conversation group) from the channels list; push and hold the Smart-Button until solid red to talk (you will need to wait one second). Start talking.
  • Step 2: Release the button when done talking.

    • IMPORTANT: If someone from your conversation group (channel) is already talking when you push your Smart-Button, you will hear a “busy phone” signal. Your message will not be sent or heard. You must wait until the other member from your conversation group is done talking.
    IMPORTANT: To avoid interruptions from other channels, just before you start your activity:

  • Tap the name of the conversation group (channel) you set for the activity, from your channel list
  • Once the screen displays your selected channel, select the three dots at the top right corner. Select “status.” Select “SOLO” from there.
  • In “SOLO” mode, you will send/receive messages only to/from the selected conversation group (channel). Any other message from any other contact will remain on hold, until you finish your activity.

    • Additional Settings Tips

    Set up general volume
  • Make sure the Twiins Bluetooth® Audio device is paired with your phone.
  • Make sure the application has set your Twiins Bluetooth® Audio device as the selected source for voice and sound.
  • Go to the application main menu, tap “Options” and tap “Audio” to access the volume settings.

    • Set up individual contact volume
  • Go to contacts
  • Select the contact. On the bottom right, you’ll find the volume setting for this specific contact.

    • Turning off the touchscreen Smart-Button
    If you want to disable the touchscreen to prevent accidental transmissions when the phone is in your pocket or bag:
  • On the main menu, select “Options”
  • Select Push-to-talk buttons
  • Tap on Screen Button
  • Select Screen disables
    • Note: The application will send/receive communications as long as your phone has a data signal. If momentarily your phone loses signal, the application will register your voice, but will not send/receive messages. As soon as your phone regains signal, the application will automatically reconnect, and all your messages will be sent and all messages from your friends will be received.
    IMPORTANT: The data coverage in your territory will depend on your mobile company.

Smart Duo

Setup Guide and Resources

Meet our Smart Duo: a cost-saving solution that bundles the HF3.0 and the HF2.0 together. Smart Duo is perfect for all motorcycle riders and their passengers. With a click of a button, the HF3.0’s Intercom pairs easily with the HF2.0, ensuring easy communication and the ability for riders and passengers to connect to the world around them. Regardless of who’s riding with you, each HF device can connect to individual phones, allowing your co-pilot to listen to their music while you take a call.

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    Helpful Hint #1: Activation will be easier if you wait to install the HF3.0 into your helmet after all other steps have been completed.

    Helpful Hint #2: Intercom functionality can only be activated or deactivated by the HF3.0. When pairing with any other HF device, the HF3.0 becomes the controlling unit, while all other HF devices become the partnered unit. Partnered units cannot activate or deactivate intercom functionality.

    Charging and Turning Your HF3.0 On and Off:

    Step 1: Charge the Device Completely:
  • Before using your Twiins HF3.0 device for the first time, you must charge the device completely.
  • Connect the terminal to the provided USB charging cable and then connect the cable to a USB charging port.
  • While charging, the red LED light will switch on. It will change to blue once charging is completed.
    • Note: Don’t pull on the cable to disconnect it from the USB port.
    Note: As time goes by, batteries gradually lose their charge. This is why it’s important to charge the battery fully before using the device and allow the battery to use almost all of its charge in between charging cycles.
    Note: To ensure proper function, do not operate the Twiins HF3.0 device while charging.
    Step 2: Switch the product ON:
    Press and hold the button for two seconds, until the speakers produce an acoustic signal and the LED indicator begins to flash blue.
    Step 3: Switch the product OFF:
    Press and hold the control button for five seconds until the speakers produce an acoustic signal and the LED indicator begins flashing in red before the device powers off.

    Step 1: Setting Up In Your Helmet
    • Remove the side padding from the inside of your helmet (if it can be removed), and place the handsets at the height of your ears. The device is designed so that the main unit with the boom microphone is placed on the left side.
    Step 2: Using The Velcro Pads
    • The wire between handset and must be stored inside the helmet, beneath the padding. In order to fix the headphones in place, two velcro pads are provided (male and female) with an adhesive backing. When using the velcro, stick the male part of the pad onto the device and the female part onto the inside of the helmet.
    • Depending on the internal configuration of your helmet, it may be necessary to use the entire velcro pad or only a portion of it. In some cases, it may only be necessary to stick the male part onto the device as the inside of your helmet may already have padding that can serve as velcro (female). If needed, comfort pads to place on the headphones are also provided, in order to improve comfort against your skin.
    Step 3: The Microphone
    • Place the microphone on the front section of the helmet so it’s both close to and oriented towards your mouth.

    Step 1: Pairing Your HF3.0 To Your Phone
    • While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HANDSFREE 2.0.
    • Select the HF3.0 device and, if necessary, enter the access code: 0000.
    • Note: Pairing is a process that only needs to be completed once. When the Twiins HF3.0 is paired to a specific device, both devices will connect automatically when switched off and on.
    • Note: Depending on your phone’s operating system software version, there is a possibility that during the phone’s bluetooth® device search you have to turn off your phone’s bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Making a Call:

  • Option 1: Press the control button once. Your telephone’s virtual assistant will be activated. Clearly state the action you want.
  • Option 2: Call back to the last dialed number: press the control button twice. This depends on the features and configurations of your mobile phone.

    • Step 2: Taking a Call:

    When there is an incoming call, the speaker will provide an acoustic signal.
    Option 1: Answering through a voice command: answer the call by speaking any word out loud (eg "Answer!")
    Option 2: Answering by pressing the button: press the control button only once.

    Step 3: Rejecting a Call:

    Reject an incoming call: press the control button only twice as soon as you hear the acoustic signal for an incoming call.

    Note: Twiins devices only transmit the audio from your phone or external navigator. Twiins does not have any navigation function.


    How to map your ride:

  • Option 1: Using an external navigation system, make sure your nav system has Bluetooth®. Pair with your system and follow nav guidance instructions.
  • Option 2: Use Bluetooth® to pair Twiins with your cell phone and receive nav guidance.

  • Step 1: The Twiins HF2.0 Dual device is pre-programmed with a volume level allowing for optimal listening at speeds of up to 80km/h (50mph). To adjust the volume, use the volume controls on your cell phone or whatever device Twiins is connected to.
    • Note: Volume perception may vary depending on the position and separation of the speakers from your ear, as well as the type of helmet and motorcycle, external conditions and other factors.

  • Step 1: Once the Twiins HF2.0 Dual is paired to your mobile phone, activate music on the phone and it will immediately be heard through the Twiins HF2.0 Dual device. Music and volume can only be controlled from the phone or device, depending on its features and configuration.
    • Note: While you listen to music, all call features will remain active. In case you receive an incoming call, music will pause. When the call ends, playback will resume. Likewise, music will resume after making a call.

  • Step 1: While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HF3.0.
  • Step 2: Select the HF3.0 and, if necessary, enter the access code: 0000.
    • Note: Pairing is a process that only needs to be completed once. When the Twiins HF3.0 is paired to a specific device, both devices will connect automatically when switched off and on.Note: Depending on your phone’s Operating System software version, there is a possibility that during the phone’s Bluetooth® device search, you have to turn off your phone’s Bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Charge the Device Completely:
  • Before using your Twiins HF2.0 device for the first time, you must charge the device completely.
  • Connect the terminal to the provided USB charging cable and then connect the cable to a USB charging port.
  • While charging, the red LED light will switch on. It will change to blue once charging is completed.
    • NOTE: Don’t pull on the cable to disconnect it from the USB port.
    NOTE: As time goes by, batteries gradually lose their charge. This is why it’s important to charge the battery fully before using the device and allow the battery to use almost all of its charge in between charging cycles.
    NOTE: To ensure proper function, do not operate the Twiins HF2.0 device while charging.
    Step 2: Switch the product ON:
    Press and hold the button for two seconds, until the speakers produce an acoustic signal and the LED indicator begins to flash blue.
    Step 3: Switch the product OFF:
    Press and hold the control button for five seconds until the speakers produce an acoustic signal and the LED indicator begins flashing in red before the device powers off.

    Step 1: Setting Up In Your Helmet
    • Remove the side padding from the inside of your helmet (if it can be removed), and place the handsets at the height of your ears. The device is designed so that the main unit with the boom microphone is placed on the left side.
    Step 2: Using The Velcro Pads
    • The wire between handset and must be stored inside the helmet, beneath the padding. In order to fix the headphones in place, two velcro pads are provided (male and female) with an adhesive backing. When using the velcro, stick the male part of the pad onto the device and the female part onto the inside of the helmet.
    • Depending on the internal configuration of your helmet, it may be necessary to use the entire velcro pad or only a portion of it. In some cases, it may only be necessary to stick the male part onto the device as the inside of your helmet may already have padding that can serve as velcro (female). If needed, comfort pads to place on the headphones are also provided, in order to improve comfort against your skin.
    Step 3: The Microphone
    • Place the microphone on the front section of the helmet so it’s both close to and oriented towards your mouth.

    Step 1: Pairing Your HF2.0 To Your Phone
    • While the device is switched off, hold the control button for six seconds until the LED indicator begins flashing in red and blue. Your phone will find the device under the name HANDSFREE 2.0.
    • Select the HF2.0 device and, if necessary, enter the access code: 0000.
    • Note: Pairing is a process that only needs to be completed once. When the Twiins HF2.0 is paired to a specific device, both devices will connect automatically when switched off and on.
    • Note: Depending on your phone’s operating system software version, there is a possibility that during the phone’s bluetooth® device search you have to turn off your phone’s bluetooth® functionality and then turn it on again after two or three seconds, allowing the Twiins device to find it properly. This is normal and it should only happen during the first pairing with your phone.

    Step 1: Making a Call:

  • Option 1: Press the control button once. Your telephone’s virtual assistant will be activated. Clearly state the action you want.
  • Option 2: Call back to the last dialed number: press the control button twice. This depends on the features and configurations of your mobile phone.

    • Step 2: Taking a Call:

    When there is an incoming call, the speaker will provide an acoustic signal.
    Option 1: Answering through a voice command: answer the call by speaking any word out loud (eg "Answer!")
    Option 2: Answering by pressing the button: press the control button only once.

    Step 3: Rejecting a Call:

    Reject an incoming call: press the control button only twice as soon as you hear the acoustic signal for an incoming call.

    Note: Twiins devices only transmit the audio from your phone or external navigator. Twiins does not have any navigation function.


    How to map your ride:

  • Option 1: Using an external navigation system, make sure your nav system has Bluetooth®. Pair with your system and follow nav guidance instructions.
  • Option 2: Use Bluetooth® to pair Twiins with your cell phone and receive nav guidance.

  • Step 1: The Twiins HF2.0 Dual device is pre-programmed with a volume level allowing for optimal listening at speeds of up to 80km/h (50mph). To adjust the volume, use the volume controls on your cell phone or whatever device Twiins is connected to.
    • Note: Volume perception may vary depending on the position and separation of the speakers from your ear, as well as the type of helmet and motorcycle, external conditions and other factors.

  • Step 1: Once the Twiins HF2.0 Dual is paired to your mobile phone, activate music on the phone and it will immediately be heard through the Twiins HF2.0 Dual device. Music and volume can only be controlled from the phone or device, depending on its features and configuration.
    • Note: While you listen to music, all call features will remain active. In case you receive an incoming call, music will pause. When the call ends, playback will resume. Likewise, music will resume after making a call.

  • Step 1: Pair each device with its related phone as described in “Pairing HF3.0 to Your Phone”. The same process applies here. Each HF device will need to be paired with a corresponding phone.
    • Note:You’ll want to make sure the HF3 is paired with the rider’s phone. The HF2 or other HF device will be paired with the passenger’s phone.
  • Step 2: Switch off Bluetooth® on both phones.
  • Step 3: Switch off both Twiins devices.
  • Step 4: Press and hold the control buttons on both Twiins devices until the LED indicators of both devices begin flashing in red and blue.
  • Step 5: Press the control button on the Twiins HF3 device for two seconds. After five seconds, both devices will pair and intercom functions will be activated.
  • Step 6: Switch on the Bluetooth® on Phone 1 linked with Twiins HF3.0 device. It will automatically pair with the device. Press the control button of the other Twiins device for five seconds and it will switch off.
  • Step 7: Press the control button again for two seconds and the device will switch on again. After several seconds, the Twiins HF3 and second device will pair automatically. Switch on the Bluetooth® of Phone 2. Select the Twiins device on the screen. Phone 2 and the second device will be paired again, while both Twiins will be paired in INTERCOM mode.

  • Step 1: Make sure both Twiins devices are switched off.
  • Step 2: Press and hold the control buttons of both Twiins devices until the respective LED indicators flashing in red and blue.
  • Step 3: Press the control button of the Twiins HF3 device for two seconds. After a few seconds, both devices will pair and Intercom functions will be activated.

    • Deactivating Intercom Functionality

  • Step 1: Once both Twiins devices have been paired and switched on, press the HF3 control button to activate or deactivate Intercom functionality

    • Adjusting Volume for Intercom Functions

  • Step 1: You can adjust the volume by briefly pressing the control button of the HF3
  • Step 2: It will then cycle through three levels: Low - Medium - High.

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